Supply Master · Payment & Pay on Delivery Options
Payment & Order Confirmation
The payment option selected at checkout does not by itself mean fulfilment has started. A GH₵20 part-payment may apply to eligible orders. It counts towards the order total and is not an extra charge. Orders that require advance payment before fulfilment proceed when that payment is received.
Secure Online Payment
Online payments are processed securely through Paystack using supported Mobile Money, card and other available online payment channels.
Orders already paid or captured online do not repeat the SM Confirm part-payment step.
Delivery Fees
All eligible products follow the delivery-area rates shown at checkout. Fees depend on the delivery area and order value. View the latest fees and thresholds on our Delivery Zones & Shipping Fees page.
Greater Accra
Pay on Delivery remains available for eligible Greater Accra and Greater Accra Extended orders under the applicable delivery terms.
A GH₵20 part-payment may also apply to selected Greater Accra orders. It counts towards the order total and does not by itself remove Pay on Delivery or automatically hold fulfilment.
Zone A
Zone A includes Kumasi, Takoradi, Tarkwa, Cape Coast, Ho and Sunyani.
| Order Value | Required Payment Sequence |
|---|---|
| Below GH₵1,000 | GH₵20 confirmation part-payment before fulfilment. Remaining balance on delivery. |
| GH₵1,000 to GH₵4,999.99 | GH₵20 confirmation part-payment first. Remaining balance before fulfilment. |
| GH₵5,000+ | Follow the payment terms confirmed for the order. |
For eligible Zone A orders below GH₵1,000, “Pay on Delivery” refers to the remaining balance after the GH₵20 confirmation part-payment has been completed.
Nationwide Delivery
Eligible unpaid Nationwide orders below GH₵5,000 require the GH₵20 confirmation part-payment first. After confirmation, the remaining balance must be paid before fulfilment begins.
Nationwide orders are not dispatched with the required balance outstanding.
What Happens After Checkout
- Your order is received and reviewed.
- If a GH₵20 part-payment is requested, the applicable next step may be shared through your order update, email or WhatsApp.
- Orders requiring advance payment before fulfilment proceed when the required payment is received.
- After confirmation, the remaining balance follows the payment terms for the selected delivery option.
Payment Window
If a part-payment is requested, follow the payment window provided with the payment link. Where advance payment is required before fulfilment, your order cannot proceed until it is received. Contact Supply Master if your link expires.
Important
- The GH₵20 confirmation is part of your order total
- It is not an extra delivery or processing fee
- Prepaid orders do not pay it again
- Approved exempt customers follow their normal payment terms
- The order status page is the authoritative source for the next required action