FAQ

How do I pay for a Supply Master purchase?

  • Supply Master offers you multiple payment methods. Whatever be your mode of payment, you can rest assure that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
  • You may use Internet Banking, Cash on Delivery and Credit card to make your purchase.
  • Supply Master also accepts payments made using Visa and MasterCard in Ghana.

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    How do I know my order is confirmed?

  • Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS informing you on the estimated date of delivery. You can also check the current status of your order by logging into your account our website and going to MY ORDER section.

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    What is the estimated delivery time?

  • It often takes a maximum of 2 working days to get the product delivered at your door steps. Business days exclude public holidays and Sundays.

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    How do I cancel my order?

    If you wish to cancel your order, please follow these steps:

  • You can cancel order online or write us on sales@supplymaster.store and tender your cancellation request.

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    Is it safe to use my credit/debit card on Supply Master?

  • our online transaction on Supply Master is secure with the highest levels of transaction security currently available on the Internet.
  • All credit card and debit card payments on Supply Master are processed through secure and trusted payment gateways managed by leading banks

    • Shipping

    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

    It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

    We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

    Product

    We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

    It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

    Any question?

    If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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