Help & FAQs

Order your desired items quickly and easily within a minute using the following steps:

• Browse Products: Browse through the products available and select the one you wish to purchase.
• Buy It Now: Click on the
  "Buy it now" button next to the product you want to purchase to proceed to checkout
• Fill in Contact Information:
  Provide your contact information such as name, email, and shipping address.
• Select Shipping Method: Choose your preferred shipping method from the options provided.
• Choose Payment Method: Select your preferred payment method (e.g., Pay on delivery, Paystack).
• Confirm Order: Finally, click
  "CONFIRM ORDER" to complete your purchase.

If you're shopping for multiple items, simply add them to your cart, which can be found in the top right corner, and proceed to checkout.

To cancel your order, you have three options:

1. Call Us: Contact our customer service team directly to request a cancellation.
2. Email Us: Send an email with your order details requesting cancellation.
3. During Confirmation Call: If we call you to confirm your order, inform us that you would like to cancel.

If talking to a real-life human is more your thing, you can reach out to our Customer Support Team on 0308251057 or sales@supplymaster.store

However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Absolutely, we offer nationwide shipping throughout Ghana. Please note that shipping fees may be applicable and will be included during the checkout process.

• Orders are processed daily (Monday to Friday) and delivered the next day.
• Standard processing time is 24 to 48 hours after order confirmation.
• Friday orders are delivered on Saturday.
• No processing or deliveries on Sundays.
• Orders placed over the weekend will be processed from Monday onward.
• Some high-demand items may require extra processing time, which will be communicated.
• For urgent requests, please contact our support team via Email or WhatsApp.

Items must be returned within 7 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).