Choose the product you want and select Buy it now, or add multiple products to your cart.

Enter your contact and delivery details, choose the available delivery and payment option, then complete your order at checkout.

Delivery options are determined by the products in your order, order value and delivery location.

Contact Supply Master as soon as possible if you need to change or cancel an order.

Orders that have not entered fulfilment may be easier to change or cancel. Once an order has been prepared or dispatched, delivery, handling or return costs may apply depending on the circumstances.

No.

If an availability issue or material product change is identified before fulfilment, we will contact you before substituting the item.

You can approve an alternative or decline it.

Yes.

Supply Master coordinates delivery across Ghana. Available delivery options depend on the product, delivery location, order value and handling requirements.

The applicable delivery options and charges are shown at checkout.

An estimated delivery date is shown on eligible product pages based on your selected delivery area.

Delivery timing can vary for regional, heavy, special-handling or quote-based orders.

The delivery information confirmed for your order is the final reference.

Delivery charges depend on your location, order value and product type.

Standard products use our General shipping rates. Heavy and special-handling products use separate delivery rates.

The applicable delivery option is shown based on your order and delivery location.

Greater Accra: Pay on Delivery is available for eligible orders.

Kumasi, Takoradi, Tarkwa, Cape Coast, Ho and Sunyani: Pay on Delivery is available for eligible orders below GH₵1,000.

Orders that do not qualify for Pay on Delivery require payment before delivery. Available payment options are shown based on your order and delivery location.

Heavy and special-handling products have dedicated delivery rates within Greater Accra.

For delivery outside Greater Accra, the delivery cost and timing are quoted based on the product and destination, and prepayment is required before dispatch.

Online payments are processed through the payment options available at checkout.

Only make payments using the options shown at checkout or payment instructions confirmed through official Supply Master channels.

Supply Master manages the customer-facing order process.

Where an order is fulfilled through one of our approved suppliers or fulfilment partners, Supply Master coordinates order support, delivery, returns and after-sales communication for you.

Products are supplied through Supply Master’s approved supplier network and are expected to match the confirmed product listing.

If there is a confirmed authenticity issue, wrong item, missing component or material difference from the confirmed product, Supply Master coordinates the resolution.

Contact Supply Master as soon as possible and keep the product, accessories and packaging in the condition received while the issue is reviewed.

Where a wrong item, delivery damage, missing component or confirmed product mismatch is established, Supply Master coordinates the appropriate correction, replacement, return or refund.

Eligible returns can be requested within 7 days of receiving the order.

The product should generally be unused, undamaged, complete and in its original packaging with its accessories, manuals, tags, seals and parts.

Product-specific conditions and exclusions may apply.

No.

Some products may not be eligible for return once used, installed, opened or specially ordered.

Eligibility also depends on the product category, condition and reason for return.

A 30% restocking fee may apply to approved returns where there is no defect or fulfilment error and the return is due to customer preference, an order change or cancellation after delivery.

Where a product includes supplier or manufacturer warranty coverage, Supply Master helps coordinate the warranty claim.

Warranty coverage and outcomes depend on the product and the applicable supplier or manufacturer terms.

Once a returned item has been received and reviewed, we will confirm whether the refund has been approved.

Approved refunds are processed to the original payment method where possible. The time for funds to appear may vary depending on the bank, mobile money provider, card provider or payment gateway.

For eligible products, professional installation can be added through Supply Master Complete.

Installation is currently available within Greater Accra.

Product delivery outside Greater Accra remains available separately.

Standard replacements may use the installation option shown on the product page, while more complex or first-time installations may require an assessment and separate quote.